Política de envío
GENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Gigi Curls to import the goods on his/her behalf. Further, the consignee/buyer agrees Gigi Curls may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
PROCESSING TIME :
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 3 business days to process. This is just an estimate and doesn't include weekends or holidays.
NOTE: *Due to high holiday demand, orders may take longer to process. Please allow 3-5 business days processing time.
SHIPPING RATES & TIMELINES:
The estimated timelines for processing, transit, and final delivery are provided below for reference:
DOMESTIC SHIPPING:
Shipping Fees and Timing:
| Method | Cost | In-Transit Time** |
| Expedited Shipping (Orders Under $75.00) | $14.99 | 1 Business Day* |
| Expedited Shipping (Orders Over $75.00) | $5.00 | 1 Business Day* |
| Standard Domestic Shipping | $6.99 | 3 - 5 Business Days* |
| FREE Domestic Shipping (Orders Over $75.00) | FREE*** | 3 - 5 Business Days* |
INTERNATIONAL SHIPPING:
| Method | Cost | In-Transit Time** |
| Standard Canadian Shipping | $6.99 | 5 - 7 Business Days** |
| FREE Canadian Shipping (Orders Over $75.00) | FREE*** | 5 - 7 Business Days** |
| Canada DHL Express Overnight**** | $15.00 | 1 Business Day* |
| Standard UK Shipping | $8.99 | 5 - 10 Business Days** |
| FREE UK Shipping (Orders Over $125.00**) | FREE*** | 5 - 10 Business Days** |
| Standard International | $15.00 | 5 - 10 Business Days** |
| FREE International Shipping (Orders Over $125.00) | FREE*** | 5 - 10 Business Days** |
|
International DHL Express Availability Varies By Country. Options Available will display at Checkout. |
Actual Price Varies By Country | 1 - 3 Business Days* |
* Overnight Shipping - Orders placed before 10AM EST will be shipped same business day via 1-business day overnight shipping. If placed after 10AM EST, orders will ship on the next business day. Overnight Shipping + Saturday Delivery - Must choose Saturday delivery at checkout on Friday in order for your order to be delivered on Saturday. This is a premium service. Overnight Shipping + Monday Delivery (When Available) - Must order by 10AM EST on the preceding Saturday and select the appropriate option at checkout. Orders placed by 1PM on Saturday may arrive on Monday. Overnight orders for France, Germany, and Australia must be placed by 9PM GMT for same day shipping. Orders received after 9PM GMT will ship on the next business day.
** In-Transit Time - Does not include standard processing time of 3 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to the "Shipping Table" on our Shipping Policy Page.
*** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.
**** DHL Express Shipments - DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by the carrier. Additionally, DHL Express Overnight shipments placed for Canada will only ship via Overnight if placed before 4PM EST. If placed after 4PM EST, orders will ship on the next business day.
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
SHIPPING FEES
Shipping fees are non-refundable. If you refuse any shipments from shopglambella.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Gigi Curls does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our guests, Gigi Curls reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Gigi Curls reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Gigi Curls reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.